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Global ITM
Maipu 267 Piso 6
C1084ABE • Capital Federal
Buenos Aires • Argentina
T: (+54 11) 4116-0334/38
Email us here
Maipu 267 Piso 6
C1084ABE • Capital Federal
Buenos Aires • Argentina
T: (+54 11) 4116-0334/38
Email us here
| Success Stories | Our clients |
These are some of our most recent projects:
Technology
Management
Human Capital
ERP: 360º vision of problems and options (Argentina)
Client: Retail business (Buenos Aires)
The case: The ERP software in use had sever deficiencies and the vendor did not provide.
Our approach: Global ITM performed an audit to determine the root cause of the problems and provided a complete vision of suitable solutions. The Audit included a thorough revision of the client’s requirements, the vendor’s capabilities, the ERP software capabilities and those of other ERP software solutions on the market.
The results:
The case: The ERP software in use had sever deficiencies and the vendor did not provide.
Our approach: Global ITM performed an audit to determine the root cause of the problems and provided a complete vision of suitable solutions. The Audit included a thorough revision of the client’s requirements, the vendor’s capabilities, the ERP software capabilities and those of other ERP software solutions on the market.
The results:
- The client was presented with a 360º view of the problems, clearly highlighting the root causes and the options available to resolve them.
- We produced a map of options and our recommendations to solve the problems. This assisted the client immensely in the decision making process.
ERP implementation in Food Industry client (Argentina)
Client: Multinational company in the Food Industry (Buenos Aires)
The case: The ERP software showed deficiencies and poor reporting capabilities
Our approach: Global ITM screened ERP software solutions that met the client’s requirements, and recommended the most appropriate to their needs. We undertook the migration of the old ERP and the implementation of the newly selected software solution on time and budget.
The results:
The case: The ERP software showed deficiencies and poor reporting capabilities
Our approach: Global ITM screened ERP software solutions that met the client’s requirements, and recommended the most appropriate to their needs. We undertook the migration of the old ERP and the implementation of the newly selected software solution on time and budget.
The results:
- Productivity in the Administration department increased by 15% through the use of automation capabilities featured in the new ERP.
- Up to date information to actively manage the relationship with suppliers arising from the new Purchases module.
- Lead times for purchase approval reduced significantly through the implementation of a new workflow tool.
- The quality of the Management Information improved significantly through the implementation of new reporting, budgeting and cash flow tools.
Testing process design and implementation (Argentina)
Client: Insurance Company (Buenos Aires)
The case: Our client needed to test the new ERP developed by a third party.
Our approach: Global ITM collected project stakeholders needs and expectations; then analysed, designed and implemented a Testing Service to document, track, and manage every test case. Together with the client, we defined test case types, necessary tracking, communication interfaces with different user areas and reporting methods.
The results:
The case: Our client needed to test the new ERP developed by a third party.
Our approach: Global ITM collected project stakeholders needs and expectations; then analysed, designed and implemented a Testing Service to document, track, and manage every test case. Together with the client, we defined test case types, necessary tracking, communication interfaces with different user areas and reporting methods.
The results:
- Productivity was improved in core business areas, and at the same time, based on full process traceability, the client obtained reliable information about the Testing and identified precisely the strongness and weakness of the new ERP.
- A solid relationship with end users from seven areas was developed, increasing their involvement and commitment to the project.
Manufacturing Cell based processes (Peru)
Client: Multinational Service Industry business (Lima)
The case: Our client was facing various issues such as poor productivity, high errors rate and poor client service. This was severely impacting their growth rate.
Our approach: After mapping the key process within the organisation and understanding the organisational culture, Global ITM implemented new processes inspired on the concept of Manufacturing Cells. In addition Global ITM led the implementation of a new IT system making interaction between cells very easy.
The results:
The case: Our client was facing various issues such as poor productivity, high errors rate and poor client service. This was severely impacting their growth rate.
Our approach: After mapping the key process within the organisation and understanding the organisational culture, Global ITM implemented new processes inspired on the concept of Manufacturing Cells. In addition Global ITM led the implementation of a new IT system making interaction between cells very easy.
The results:
- Employee satisfaction increased from 40% to 75%.
- The client’s market share increased from 40% to 50%.
- Productivity increased by 15%.
Shared Service Centre set up (Chile)
Client: Multinational Service Industry business (Santiago)
The case: Each office in the Americas Region of our client operated very autonomously and independently of each other. This generated high errors rate in processing critical data, delays in service delivery and high operating costs.
Our approach: After auditing each office, we recommended the implementation of a Shared Service Centre where all data processing and administrative tasks would be centralised for the entire Americas region in a single location (Santiago). Global ITM designed the new processes, helped re-train 150 people and implemented a remotely accessible application.
The results:
The case: Each office in the Americas Region of our client operated very autonomously and independently of each other. This generated high errors rate in processing critical data, delays in service delivery and high operating costs.
Our approach: After auditing each office, we recommended the implementation of a Shared Service Centre where all data processing and administrative tasks would be centralised for the entire Americas region in a single location (Santiago). Global ITM designed the new processes, helped re-train 150 people and implemented a remotely accessible application.
The results:
- 30% reduction in OPEX, approximately U$1.5M a year.
- Productivity increased by 25%.
- Data processing errors rate reduced from 12% to 2%.
- Project was successfully used as a Pilot and subsequently rolled out in the Asia Region for all other countries where our client is present.
Talent Retention for Technology Business (UK)
Client: French Technology Group (London)
The case: The client was facing an extremely high employee turnover rate in his R&D Division, not allowing them to continue to grow their business in the UK. Recruiting was mainly focused on replacing leaving Engineers and not on growing the team.
Our approach: We put in place the following methodology to deal with the issue:
The case: The client was facing an extremely high employee turnover rate in his R&D Division, not allowing them to continue to grow their business in the UK. Recruiting was mainly focused on replacing leaving Engineers and not on growing the team.
Our approach: We put in place the following methodology to deal with the issue:
- Employee Satisfaction Survey including:
- Unstructured and informal conversations with their Engineers.
- Systematic Exit Interviews.
- Publication of the results throughout the organisation.
- Action Plan focusing on the priority areas.
- Action Plan execution in conjunction with the client.
- Systematic Employee Satisfaction Survey and Publication of results every year.
- Employee turnover rate decreased from 70% to 15% in 18 months.
- Employee satisfaction increased from 48% to 77%.
- The company resumed their business growth trend.
- Work environment satisfaction increased from 49% to 68%.
- 80% of the employees considered the company was better now than when they joined .
Entrepreneurial Talent Management - Venture capital firm (UK)
Client: Venture capital firm based in London and New York
The case: Our client had developed business and social relationships with a large group of talented individuals through a number of initiatives (chief among them was University Scholarships). The goal of such relationships was to count on a pool of entrepreneurial talent they could easily access to cover recruitment needs and also be first choice in case any of these talented individuals sought venture capital investment for their companies at some point. Our client called upon our expertise to validate their talent acquisition strategy and understand whether it was successful.
Our approach: As we normally do in cases like this, we set off to listen to the people in the talent pool and understand the strength of their ties with our client and their expectations. As a second step we analysed historical data and measured the results achieved (directly and indirectly) over the previous five years through the Talent Pool. We also compared the results against those of other initiatives.
The results: Our study proved the inefficacy and high maintenance cost of the relationships to achieve the goals proposed. Moreover, the relationships proved to be mostly unidirectional which resulted in our client spending significant amounts of money to develop and maintain a pool that did not deliver results. We recommended stopping the current set of initiatives and replacing them with new actions aimed to build stronger and more lasting relationships with entrepreneurial talent in a cost effective fashion.
The case: Our client had developed business and social relationships with a large group of talented individuals through a number of initiatives (chief among them was University Scholarships). The goal of such relationships was to count on a pool of entrepreneurial talent they could easily access to cover recruitment needs and also be first choice in case any of these talented individuals sought venture capital investment for their companies at some point. Our client called upon our expertise to validate their talent acquisition strategy and understand whether it was successful.
Our approach: As we normally do in cases like this, we set off to listen to the people in the talent pool and understand the strength of their ties with our client and their expectations. As a second step we analysed historical data and measured the results achieved (directly and indirectly) over the previous five years through the Talent Pool. We also compared the results against those of other initiatives.
The results: Our study proved the inefficacy and high maintenance cost of the relationships to achieve the goals proposed. Moreover, the relationships proved to be mostly unidirectional which resulted in our client spending significant amounts of money to develop and maintain a pool that did not deliver results. We recommended stopping the current set of initiatives and replacing them with new actions aimed to build stronger and more lasting relationships with entrepreneurial talent in a cost effective fashion.